An important message from Express Chemist

In these unprecedented times due to COVID-19 we are listening to the latest advice from the government and their health specialists. We are continuing to work in these challenging times so that we can serve the needs of our customers.

Please note that we are receiving a particularly high volume of orders, enquiries, telephone calls and emails. We are working exceptionally hard to process orders and respond to customer enquiries as quickly as possible. Unfortunately it is currently taking a little longer to process and dispatch orders than usual, so please allow 2-3 working days for shipment.

Please also note that postal services and couriers are experiencing similar challenges so please allow longer delivery times than usual. We would be grateful if you can be patient and not contact us regarding your order before these times are up so we can reduce the pressure on our customer service team.

Thank you for your patience and understanding.

If you have symptoms of coronavirus stay at home and self-isolate for 10 days.
For information about coronavirus please click here.

Keep well and stay safe.

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Express Chemist Help

Why Express Chemist are different

  • Our primary aim is to provide a high quality of service.
  • We don't treat you like a number.
  • We're not trying to become the biggest online pharmacy. Just the best.
  • We don't have sales targets, because they conflict with offering impartial advice.
  • We have a small, motivated hard-working team.
  • We always tell the truth to customers. Dishonesty is a sackable offence at Express Chemist.
  • We only sell products that we understand. We only sell medicines and related pharmacy products. We keep our product range small enough for us to understand. If you have a query about a product, our staff will know how to help you.
  • We do not have a call centre.

If you would like to provide feedback on these help pages, please go to our help pages feedback form.