In these unprecedented times due to COVID-19 we are listening to the latest advice from the government and their health specialists. We are continuing to work in these challenging times so that we can serve the needs of our customers.
Please note that we are receiving a particularly high volume of orders, enquiries, telephone calls and emails. We are working exceptionally hard to process orders and respond to customer enquiries as quickly as possible. Unfortunately it is currently taking a little longer to process and dispatch orders than usual, so please allow 2-3 working days for shipment.
Please also note that postal services and couriers are experiencing similar challenges so please allow longer delivery times than usual. We would be grateful if you can be patient and not contact us regarding your order before these times are up so we can reduce the pressure on our customer service team.
Thank you for your patience and understanding.
If you have symptoms of coronavirus stay at home and self-isolate for 10 days.
For information about coronavirus please click here.
Keep well and stay safe.
Please read our Terms and Conditions carefully before submitting an order for any products.
Please contact us if you have any questions. Our contact details are as follows:
Telephone (UK): 0800 542 1203 or 01622 763 434.
Telephone (International): +441622 763 434.
Trading Address: Express Chemist, Gateway House, Wallis Avenue, Maidstone, Kent, ME15 9NE
Conditions - means these terms and conditions.
we/us/company - means Paydens Ltd trading as Express Chemist.
users - means the users of the website collectively.
you/customer - means a user of this website.
website - means the website expresschemist.co.uk.
goods – items ordered through the website.
When you place an order on the website you are subject to the conditions set out below. By submitting an order on the website you agree and accept to be bound by these conditions. These conditions are in addition to your statutory rights as a consumer. The use of this website, and any order you make on it, is governed by English law and any legal action can only be taken in the English courts.
The sale and supply of pharmacy medicines via the internet is made in accordance with the Medicines Act 1968. Express Chemist is a registered online pharmacy at Gateway House, Wallis Avenue, Maidstone, Kent ME15 9NE, registration no. 1123025. The pharmacist responsible for the supply of medicines is Mr John McConville, registration no. 2029833. Should you wish to confirm registration status of both the pharmacy and of the pharmacist, then please contact the General Pharmaceutical Council (GPHC).
Express Chemist is a subsidiary of:
Paydens Limited, Parkwood, Sutton Road, Maidstone, Kent ME15 9NE
Vat No: 210 7132 22
Registration Number: 574716
Business Owner: Mr Dennis Charles Pay
The Customer shall place an Order for Goods by submitting a completed Order Form on the website. The Company shall confirm acceptance of the Customer's Order in writing and will supply the Goods to the Customer in accordance with the Customer's Order Form.
Orders and Quotes
Our cut-off time for same-day dispatch requires orders to be completed Monday to Friday before 3pm.
Quotes are valid for 30 days from quotation date. If price or product availability changes we will notify you of this change.
Please note that we reserve the right to cancel any order at any time.
Right of Withdrawal
We reserve the rights to withdraw a product from our website at any time.
Price and Delivery Charges
The Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the website on the date of acceptance of the Order. All prices and offers on the Website are subject to availability whilst stocks last. If the stock is exhausted then we will contact you. You will be offered a refund for the difference and you will be given the opportunity to cancel your order.
Our normal delivery service for UK orders is Royal Mail Tracked Service, which costs £3.29 or £4.49 depending on whether you choose Standard or Priority. We also offer Parcelforce, DPD and Royal Mail Special Delivery. ParcelForce orders within the UK are charged at a flat rate of £6.99, and Special Delivery starts at £7.26 with an increase in charge due to weight (maximum weight of 2kg).
International delivery charges are based on weight. For international destinations and for postal services requiring air transportation we reserve the right to apply additional postage charges for bulky items or packages. This is based on a courier volumetric charge. We will notify you of any additional charges for your acceptance before dispatch.
Transportation of certain goods is restricted on air freight. Aerosols and flammable items, such as perfumes, are limited or not permitted to some destinations.
Payments shall be made by the Customer's Credit Card on the date on which the Order is accepted by the Company. Payment methods accepted are listed on the Website. By providing payment card details or by using PayPal to make a payment, you confirm that you are authorised to use the payment card or the PayPal account to take full payment for the goods, postage and VAT charges. Any refunds, if required, will be made to the payment provider or onto the payment card used to place your order.
To make your shopping experience even more secure, we don't store your credit card details.
Dispatch and Delivery
The vast majority of orders (over 80%) are dispatched either on the same working day or the following working day. We treat medicines with the highest priority. Some of our more specialist or luxury items (such as Fragrances or Electricals) may be back-ordered and can take longer to despatch. Any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods.
Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently.
All medicines are shipped via a recorded delivery service.
You have the right to cancel your order within 14 working days of receipt of the goods (exceptions apply - please see returns terms).
Returning an item
Before returning any goods to us for whatever reason, it is important that you contact us by e-mail or telephone to inform us of your intention.
You cannot return the following unless they are damaged or faulty.
All other items may be returned to Express Chemist undamaged and unused, within 30 days of receipt. The cost of the item excluding postage and packaging will be refunded to you when we have received the returned goods.
In the case of goods arriving to the customer in a faulty or damaged condition, the refund will include outward and return postage and packaging costs.
Where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered.
In cases where temperature sensitive products are not collected from a local depot and are then returned to us by the courier we are unable to provide refunds for these goods. In these cases we have to destroy the goods as they cannot be re-sold.
Please note this does not affect your legal rights.
Claims for Compensation for Lost or Damaged Parcels
The time scale for initiating a claim is dependent upon the courier and delivery method selected. See below for specific conditions for DPD, Royal Mail and Parcel Force claims.
For DPD claims please notify the Express Chemist of any loss or damage giving rise to a claim within 14 days of the date of dispatch. For damages to parcels or goods DPD requires photographic evidence of damage within 28 days of the date of dispatch. If notification or photographic evidence is not produced within this time period Express Chemist shall not be liable for any loss or damages.
ParcelForce Claims for lost, delayed or damaged parcels must be made within the following timescales:
30 days of despatch for all UK claims.
15 days of dispatch for GlobalExpress.
30 days of dispatch for GlobalPriority.
If a claim is made for damage, the recipient must keep all packaging and any damaged items for inspection until the claim is resolved. The recipient may be asked to complete a questionnaire and/or to provide photographs of the item and the packaging. If a claim for loss or disputed delivery is made, the recipient may be asked to confirm that the item was not delivered and its value (if known). Failure to respond to any information request from Parcel Force may result in a claim being refused.
For Royal Mail Tracked and Special Delivery services please notify the Express Chemist of any loss or damage giving rise to a claim within 1 week of posting. All claims must be completed within 80 days of the date of posting. For damaged parcels please provide photographic evidence of damage to goods and packaging. Royal Mail will refund the Special Delivery Guaranteed fee if your item arrives later than the due delivery time.Claims for items delivered after the Special Delivery specified delivery time must be made completed within 14 days of posting.
Ordering Prescription medicines
We can only process prescriptions from an original prescription. Copies will not be accepted. Once you have placed your request for supply the original prescription must be sent to us at our registered address. We cannot dispatch any order until the original prescription has been received by us and checked by our pharmacist. Please note we can only accept NHS and private prescriptions from a UK registered practitioner.
We only accept prescription orders from individuals over the age of 18.
Risk and Ownership
Risk of damage or loss of the Goods shall pass to the Customer on delivery or, if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavours to deliver the Goods.
The content of this website is prepared and maintained with care; however we cannot guarantee that all information is always accurate and up to date. Product information and imagery can change and may alter from the images displayed. Please always read the product information leaflet where applicable and seek further advice is you are unsure. Paydens Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
We own all of the copyright in our website, and the images, text, photos and material published on it. All brand names, product names, and copyrights used on this site belong to their respective holders. You must not use any images or material from our website for any commercial purpose. All rights are reserved.
The Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties.
Withdrawal and Use of Goods
The Company may withdraw the sale or distribution of any Goods supplied by the Company without prior notice, or liability, to the Customer. Where the Company provides the Customer with product information (including but not limited to labelling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly. The Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company's Conditions or recommendations.
You have the right to confidentiality under the General Data Protection Regulation and Data Protection Act 2018 and the common law duty of confidence.
Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on ExpressChemist.co.uk.
These are the Terms and Conditions of Paydens Ltd trading as Express Chemist registered number 574716.