In these unprecedented times due to COVID-19 we are listening to the latest advice from the government and their health specialists. We are continuing to work in these challenging times so that we can serve the needs of our customers.
Please note that we are receiving a particularly high volume of orders, enquiries, telephone calls and emails. With a depleted team we are working exceptionally hard to process orders and respond to customer enquiries. Unfortunately it is currently taking longer to process and dispatch orders than usual, so please allow up to 5 working days for shipment.
Please also note that postal services and couriers are experiencing similar challenges so please allow longer delivery times than usual. We would be grateful if you can be patient and not contact us regarding your order before these times are up so we can reduce the pressure on our customer service team.
Thank you for your patience and understanding.
Keep well and stay safe.
As well as delivering to the UK, Express Chemist deliver to a number of other countries. Here is a full list of the countries to which we deliver:
If your country is not on the list above, then unfortunately we cannot deliver to that country. We used to ship to every country in the world, but have had problems with non-delivery of parcels to a number of countries and have had to remove them from the list.
Note that of the countries above, the USA and Canada tend to have very restrictive customs regulations, and hence most medicines cannot be delivered to the USA or Canada.
We endeavour to state that Aerosols/Pressurised Containers cannot be shipped outside of the EU on every relevant product page. If you live outside of the UK and choose to place an aerosol in your basket please note that Express Chemist cannot accept liability if your parcel does not reach you. In this situation, unfortunately we will not be able to refund you for your order if it does not arrive.
If you would like to provide feedback on these help pages, please go to our help pages feedback form.