In these unprecedented times due to COVID-19 we are listening to the latest advice from the government and their health specialists. We are continuing to work in these challenging times so that we can serve the needs of our customers.
Please note that we are receiving a particularly high volume of orders, enquiries, telephone calls and emails. With a depleted team we are working exceptionally hard to process orders and respond to customer enquiries. Unfortunately it is currently taking longer to process and dispatch orders than usual, so please allow up to 5 working days for shipment.
Please also note that postal services and couriers are experiencing similar challenges so please allow longer delivery times than usual. We would be grateful if you can be patient and not contact us regarding your order before these times are up so we can reduce the pressure on our customer service team.
Thank you for your patience and understanding.
Keep well and stay safe.
At Express Chemist, we do not have a call centre because we believe that even with the best intentions, call centres have a tendency to be impersonal, and this is not right for a pharmacy. Instead, if you telephone us, you will get through to a core member of the team who will be able to help you.
However, before you contact us, we advise you to check the following options to see if your query can be answered more efficiently. Please tell us the nature of your query:
If you have a general query that is not covered by the above options, you can contact us using the form below: