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An important message from Express Chemist

In these unprecedented times due to COVID-19 we are listening to the latest advice from the government and their health specialists. We are continuing to work in these challenging times so that we can serve the needs of our customers.

Please note that we are receiving a particularly high volume of orders, enquiries, telephone calls and emails. We are working exceptionally hard to process orders and respond to customer enquiries as quickly as possible. Unfortunately it is currently taking a little longer to process and dispatch orders than usual, so please allow 2-3 working days for shipment.

Please also note that postal services and couriers are experiencing similar challenges so please allow longer delivery times than usual. We would be grateful if you can be patient and not contact us regarding your order before these times are up so we can reduce the pressure on our customer service team.

Thank you for your patience and understanding.

If you have symptoms of coronavirus stay at home and self-isolate for 10 days.
For information about coronavirus please click here.

Keep well and stay safe.


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Express Chemist Help

Ordering Help

Delivery timescales

Delivery timescales vary by product. We ship over 80% of our orders either on the same day or the next working day (this is a genuine statistic). We prioritise medicines. Luxury items such as fragrances and electricals are usually back-ordered. If you order a medicine and a luxury item at the same time and the medicine is urgent, then the luxury item may delay your order. If you live within the UK and there is an undue delay, then we will usually be happy to split the order.

Delivery methods

On the basket, there is an option to use Parcelforce at a small extra cost. If you are worried about the quality of the postal service in your area, then it is advisable to use this option. Note that we're currently evaluating Special Delivery as an improvement upon Parcelforce, so if you live in the UK you may receive your parcel by Special Delivery rather than Parcelforce. We believe at the moment that this is a superior service, and will change the name of the option on the basket once we have completed our study.

Note that whatever delivery method you choose, we cannot guarantee the despatch time with 100% certainty - no company ever can! However, we are fast and overwhelmingly meet customers' expectations - as Shopping.com's independent review section will testify. If you still have concerns and do require something urgently, or have specific requirements, please contact us to check our stock situation. Please note that the earlier in the day you contact us the more time we have to sort out a query.

How much will it cost?

The best way to see how much something costs is to start shopping! You can enter goods into your basket, and adjust the delivery country, without having to log in or do anything tedious like that.

Can I get a further discount?

We give generous discounts on most of our products. There are some pharmacies that operate solely on a low-price premise by offering liquidated stock, products with a short shelf life or by failing to take responsibility when things go wrong. We do not feel that this is right. At Express Chemist, we operate on a high-quality premise, and offer great customer service at low prices. We don't have a call-centre: all of our staff are knowledgeable, core employees and are empowered to resolve issues fairly and honestly. Customer satisfaction of paramount importance, and our customer reviews are generally outstanding. We feel that it's the duty of a pharmacy to offer a good quality service and not cut corners. However, we understand that some customers are on a tight budget, so if you still feel that a product is unaffordable, do ask for a discount and we will try to help you.

Can I pay by cheque?

You can pay by cheque using the following procedure:

  1. Add the items to your basket.
  2. Go to the checkout and fill in your address details. If you do not have an email address, you can use noemail@expresschemist.co.uk, but it is better to use your own email address if you have one.
  3. Once you have got past the checkout, you will see a "Preview your order" screen, with the details of your order.
  4. Note down the order number and the total amount as shown on screen.
  5. Write out a cheque for the amount shown, payable to Express Chemist.
  6. Write your order number on the back of the cheque, in the form Order number 12345 (giving the correct order number of course!).
  7. Also write your telephone number on the back of the cheque so that we can contact you if there is a problem.
  8. Send the cheque to:
    Express Chemist
    Gateway House
    Wallis Avenue
    Maidstone
    Kent
    ME15 9NE
  9. We will process your order, and send out the items as soon as the cheque is cleared.

Shipping countries

You can see our list of shipping countries here.

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