About Express Chemist Online Pharmacy

Quick Facts about Express Chemist

• Express Chemist is a UK-registered online pharmacy.
• We specialise in medicines that treat common conditions.
• We only list treatments that we believe are high-quality and effective.
• We send everything in discreet packaging, by first-class mail.
• Our ordering process is secure and fast. We do not store your credit card details.
• No "registration" is required and we never pass your email address or details on to anybody, ever.
• We give honest advice rather than just trying to sell you stuff.
• Knowledgeable staff who work hard to give excellent customer service.
• We keep you up to date with truthful and accurate information when there is a delay or problem.

Quick Guide to Delivery Options

If your parcel has not been delivered within the suggested delivery time frame in the above table: Express Chemist would be very grateful if you could firstly check with your local delivery office* (UK customers) or postal/sorting office (Europe and Rest of World) to see if they are holding a parcel for you. If after 15 working days (UK customers) or 21 working days (overseas customers) your local delivery/sorting office are still unable to help you in locating your parcel please contact us on 0800 542 1203/ 0044 1273 626095 or via our contact form so we can investigate further for you.

* If you are unable to visit your delivery office and are not sure of the telephone number you can contact Royal Mail directly on 0845 7740 740 to obtain this number

If your parcel is being delivered via Parcelforce and has not arrived or you are concerned about the tracking details provided on the Parcelforce website, please contact us at your earliest convenience on 0800 542 1203/ 0044 1273 626095 or via our contact form. We can then liaise with Parcelforce on your behalf to ensure your parcel reaches you as soon as possible.

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Accepted Payment Methods

We can currently accept Mastercard, Visa, Visa Electron, Delta, Maestro (formerly known as Switch), Solo and JCB. Please do not send cheques, as we will not be able to process them.

Security and Fraud Prevention

All our payments are processed by the Royal Bank of Scotland's WorldPay service. We take credit card security and fraud prevention very seriously. To ensure a safe transaction it is important that you provide us, and therefore Worldpay, with the exact address at which your credit/debit card is registered. If there is a discrepancy with the information provided we will endeavour to contact you as soon as possible to rectify the details. To make your shopping experience even more secure, we don't store your credit card details at all: each payment is performed once-only via Worldpay. Worldpay have a proven track record and are Natwest Bank's preferred online credit card service.

Tax Charges

All prices are shown inclusive of VAT. If you are exempt from VAT for certain items please fill out our VAT Exemption Form here. Our VAT registration number is 210 7132 22.

Privacy Policy

Express Chemist does not disclose buyers' information to third parties. As an online pharmacy, we understand that you may be buying medicines or other personal items, so your order will be kept strictly confidential. If you have any concerns or special needs regarding privacy please let us know. The email address that you supply will not be used for any unsolicited mail and will not be passed to anybody else.

In order for our pharmacists to provide you with the best possible healthcare, you may be presented with a series of questions when ordering certain medicines. These will be read by one of our pharmacists before your order is shipped. These are a legal requirement for any online pharmacy and must be completed with as much accuracy as possible. We may contact you to amend the order if any medicine is deemed unsuitable for the purposes stated. We are restricted from sending some products to certain countries. We must also limit the quantity of certain pharmaceuticals ordered within a time-period. If you have any questions concerning this please let us know.

The sale and supply of pharmacy medicines via the internet is made in accordance with the Medicines Act 1968. Express Chemist is a registered online pharmacy at 5 Coombe Terrace, Lewes Road, Brighton BN2 4AD, registration no. 1036104. The pharmacist responsible for the supply of medicines is Mr Dennis Charles Pay, registration no. 61329. Should you wish to confirm registration status of both the pharmacy and of the pharmacist, then please contact the Royal Pharmaceutical Society of Great Britain.

Express Chemist is a subsidiary of:

Paydens Limited, Parkwood, Sutton Road, Maidstone, Kent ME15 9NE
Vat No: 210 7132 22
Reg No: 574716
Business Owner: Mr Dennis Charles Pay

We believe our customers are our greatest asset in improving our service. If you have any suggestions, criticisms, or even praise! Please drop us a line.

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Delivery times

• All items are sent via Royal Mail First Class Recorded delivery or better depending on which delivery option you choose. All orders are sent Recorded delivery and need to be signed for on receipt. Note that by law, all medicines must be sent recorded delivery. Recorded delivery is far more reliable than non-recorded delivery and there is more accountability when it goes wrong. It is a better service than standard delivery, which is why we offer it as a minimum.
  
  
• In the case of multiple products we will often ship the available parts of the order immediately. We then despatch the remaining items when they become available at no extra cost. If you would rather all of your goods are shipped together just let us know in the comments box at the checkout.
  
  
• Delivery times vary by product. The vast majority of orders (over 80%) are despatched either on the same working day or the following working day. We treat medicines with the highest priority. Some of our more specialist or luxury items items (such as Fragrances or Electricals) may be back-ordered and hence can take longer to despatch, though this is still usually only around an extra day or two. If the item must arrive in time for a deadline (e.g. a gift or urgent medicine), it is best to phone first for an estimate of the delivery time. If you live in the UK, have ordered something urgent (particularly a medicine) and haven't received your goods or had an email from us by the end of the following working day, please do not hesitate to contact us.
  
  
• International deliveries are sent via Airmail and will take longer to arrive due to customs and local delivery services.
  
  
• If you have any concerns about delivery times please contact us.
  
  
• We use first-class delivery or better. If you have received an email from us saying that the item has been despatched, and the item has still not arrived, it may be the case that the postman has attempted a delivery and left a card showing the address of the local Royal Mail Delivery Office (sometimes referred to as a "sorting office"). You can then visit the sorting office and pick up the item. We have, however, found that sometimes, a card is not left. Hence, if you live within the UK, have been told by us that the item has been despatched, and you have not received the item by the end of the working day following receipt of the email, it's worth checking with your local Royal Mail Delivery Office to see if they have the parcel. If you cannot reach the office in person, you can contact the Royal Mail on 08457 740 740 and they can assist you. However, if you get stuck then please do not hesitate to contact us for assistance.

Packaging

Orders are shipped in secure cardboard boxes or in Mail Lite Jiffy bags. We use plain packaging to ensure confidentiality. We use a combination of biodegradable cushioning balls and, occasionally, recycled packaging from our received goods.

If you have any comments, complaints or queries regarding delivery please don't hesitate to contact us.

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• Before returning any goods to us for whatever reason, it is important that you contact us by e-mail or telephone to inform us of your intention.
  
  
• All goods may be returned to Express Chemist undamaged and unused, within 30 days of receipt. The cost of the item excluding postage and packaging will be refunded to you when we have received the returned goods.
  
  
• In the case of goods arriving to the customer in a faulty or damaged condition, the refund will include outward and return postage and packaging costs.
  
  
• In cases where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered.
  

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What is WEEE?

WEEE is waste electronic and electrical equipment like TVs, fridges, hairdryers & computers. It is one of the fastest growing waste streams in Europe. Every year in the UK households throw away around 1 million tonnes of it and many items are not treated or recycled and get buried in landfill sites. This wastes resources and puts a major strain on the environment.

What are WEEE Regulations?

The regulations are European Law, aiming to tackle the growing amount of WEEE that is disposed of by setting targets for recycling and making producers (manufacturers or importers) pay for treating and recycling end-of-life electrical equipment. It aims to minimise the amount of WEEE householders throw out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill.

What are Express Chemist doing to comply with WEEE Regulations?

As a distributor, we are committed to reducing the amount of WEEE that goes to land fill. We are doing our bit for the environment by offering a free take back scheme. Any customer who purchases an electrical item from us is able to give us their old like-for-like product for us to dispose of in an environmentally friendly way. This can only be offered when an old product has the same use as the new product, for example, if we sell you a hair dryer we will take back your old hair dryer. You must deliver this back to us within 28 days of purchasing your new item. You can bring the items into one of our Paydens shops or post back to Express Chemist WEEE Returns, 6 -7 Coombe Terrace, Brighton, East Sussex BN2 4AD.

What are we contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations?

All electrical items received on our Take Back Scheme will be taken to a regulated WEEE compliant recycling site.

Why is recycling our WEEE so important?

Over 75% of waste electrical goods end up in landfill, where lead & other toxins contained in electrical goods can cause soil & water contamination, which can lead to negative effects on human health & the environment.

How can I tell if a product comes under the WEEE Regulations?

You can tell which products are covered by the WEEE regulations by looking out for the 'crossed out wheeled bin symbol'. From 13th August 2005, all new electrical products placed on the market must have this symbol. However many producers have been using this symbol for some time now, so you may already spot it on products you already own. Paydens/Express sell the following types of household electrical and electronic equipment, which are covered by the WEEE Regulations: Small household appliances, e.g. hair dryers, electric toothbrushes, blood pressure monitors, glucose monitors, epilators.

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