Express Chemist - Help
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Ordering - help
Delivery timescales vary by product. We ship over 80% of our orders either on the same day
or the next working day (this is a genuine statistic). We prioritise medicines. Luxury items such as
fragrances and electricals are usually back-ordered. If you order a medicine and a luxury item at the
same time and the medicine is urgent, then the luxury item may delay your order. If you live within
the UK and there is an undue delay, then we will usually be happy to split the order.
On the basket, there is an option to use Parcelforce at a small extra cost. If you are worried
about the quality of the postal service in your area, then it is advisable to use this option.
Note that we're currently evaluating Special Delivery as an improvement upon Parcelforce,
so if you live in the UK you may receive your parcel by Special Delivery rather than Parcelforce.
We believe at the moment that this is a superior service, and will change the name of the option on the basket
once we have completed our study.
Note that whatever delivery method you choose, we cannot guarantee the despatch time with 100% certainty -
no company ever can! However, we are fast and overwhelmingly meet customers' expectations -
as Shopping.com's independent review section will
testify. If you still have concerns and do require
something urgently, or have specific requirements, please contact us
to check our stock situation.
Please note that the earlier in the day you contact us the more time we have to sort out a query.
How much will it cost?
The best way to see how much something costs is to start shopping!
You can enter goods into your basket, and adjust the delivery country, without having to log in
or do anything tedious like that.
Can I get a further discount?
We give generous discounts on most of our products. There are some pharmacies that operate
solely on a low-price premise by offering liquidated stock, products with a short shelf life
or by failing to take responsibility when things go wrong. We
do not feel that this is right.
At Express Chemist, we operate on a high-quality premise, and offer great customer service at low prices.
We don't have a call-centre: all of our staff are knowledgeable, core employees
and are empowered to resolve issues fairly and honestly. Customer satisfaction of paramount importance,
and our customer reviews are generally outstanding. We feel that it's the duty of a pharmacy to offer
a good quality service and not cut corners. However,
we understand that some customers are on a tight budget, so
if you still feel that a product is
do ask for a discount and we will try to help you.
Can I pay by Cheque?
You can pay by cheque using the following procedure:
- Add the items to your basket.
- Go to the checkout and fill in your address details.
If you do not have an email address, you can use firstname.lastname@example.org,
but it is better to use your own email address if you have one.
- Once you have got past the checkout, you will see a "Preview your order" screen, with the
details of your order.
- Note down the order number and the total amount as shown on screen.
- Write out a cheque for the amount shown, payable to Express Chemist.
- Write your order number on the back of the cheque, in the form Order number 12345
(giving the correct order number of course!).
- Also write your telephone number on the back of the cheque so that we can contact you
if there is a problem.
- Send the cheque to:
- We will process your order, and send out the items as soon as the cheque is cleared.
You can see our list of shipping countries here.
I would like to place an order now
If you would like to provide feedback on these help pages, please go to our
help pages feedback form
Click here if you have a general query that is not covered by the above options
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Help - Buy Online from Express Chemist UK Pharmacy