Express Chemist - Help
At Express Chemist, we do not have a call centre because we believe that
even with the best intentions, call centres have a tendency to be impersonal,
and this is not right for a pharmacy. Instead, if you
you will get through to a core member of the team who will be able to help you.
However, before you contact us, we advise you to check the following options to see if your query can be
answered more efficiently. Please tell us the nature of your query:
Placing an order
I have a query about an order I have recently placed
I have a query about a product
I am looking to supply products or services to Express Chemist
Which countries do Express Chemist ship to?
Tracking an order
If you have a general query that is not covered by the above options,
you can contact us using the form below:
We're very fast and efficient at answering emails, and prefer communicating by
email because we feel that we can give a very thorough reply. We answer emails properly and
never give "stock" replies! You can email us using the
form above, or of course by replying to your order receipt or update. However,
if you have a query of an urgent nature, you can telephone us on 0800 542 1203 from within the UK,
or +44 (0) 1622 763 434 from abroad. Phones are manned between 9am and 5.00pm, Monday to Friday. All our phones are manned here in our UK office - no call centres! We won't leave you in a queue. If we cannot take your call just leave a contact number and your order number (if you have one) with our messaging service and we will get back to you as soon as possible.
All calls and emails are dealt with by helpful people, not somebody reading from a script!
If you wish to write to us, you can send correspondence to:
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